Catalogue services 32 · 33 · 36 · 34
Leads lose interest when nobody answers. We handle inbound calls and web requests for your offer, call back form requests quickly, qualify them against your criteria and pass priority contacts to the right salesperson. Click-to-call and voice automation can be added where they help and are disclosed to callers.
Calls answered under your name during agreed hours.
Form requests called back within agreed delays.
Call buttons on your pages routed to our team.
Urgent or high-value contacts passed live or flagged immediately.
Optional, disclosed, with human fallback and reviewed scripts.
Map entry points, hours and escalation.
Greeting, qualification questions and routing rules.
Answer, qualify and log every contact.
Priority contacts transferred or flagged.
Missed-call and response-time review.
Entry points, hours, escalation.
Every call and request with outcome.
Priority contacts with context.
Response delays and outcomes.
| Step | Outcome | Depends on |
|---|---|---|
| Design | Routing approved | Your telephony setup |
| Setup | Numbers and forms connected | Technical access |
| Go-live | Handling starts | Agent training |
| Review | Weekly response review | Weekly |
Speed and completeness are measured with time stamps.
| Metric | Definition |
|---|---|
| Answer rate | Calls answered out of calls received in hours |
| Callback delay | Time from form to first call |
| Qualified share | Contacts meeting criteria |
| Handoff acknowledged | Handoffs confirmed by your team |
Hypothetical scenario
A training company's forms are only answered the next day. We call back requests during extended hours and transfer urgent group bookings live.
The weekly report shows callback delays and which requests became bookings, so the company can adjust staffing.
Only where agreed, disclosed to callers, with a human fallback and reviewed scripts.
Yes, using the greeting you approve.
