Catalogue services 29 · 30 · 38
We run outbound calling campaigns for B2B companies: appointment setting, reactivation of dormant customers, event invitations or telephone sales. Calls follow an approved brief, agents can be dedicated to your account, and every call outcome is recorded so you can see what happened, not just how many calls were made.
Objective, target, script, objections, qualification and compliance rules.
Agents calling under your brand with agreed hours.
Agents assigned to your account when volume justifies it.
Closing simple sales by phone within agreed terms.
We write and test the call brief.
Agents are trained on your offer.
Calls made in agreed slots.
Calls reviewed and scripts adjusted.
Outcomes by category and recommendations.
Approved script and rules.
Each call coded with a result.
Passed with context.
Outcomes, learnings and next steps.
| Step | Outcome | Depends on |
|---|---|---|
| Brief | Brief approved | Your review |
| Training | Agents ready | Offer complexity |
| Pilot | First calls and adjustments | Initial volume |
| Production | Full calling | After pilot review |
| Review | Weekly reports | Weekly |
Call quality is reviewed as well as volume.
| Metric | Definition |
|---|---|
| Dials | Call attempts |
| Decision-maker conversations | Calls with the intended role |
| Outcomes | Count per outcome code |
| Appointments held | Appointments that took place, confirmed by you |
Hypothetical scenario
A heating equipment distributor wants maintenance-contract appointments with facility managers. A pilot of two weeks tests the script on 300 sites.
After coaching and a revised opening, the campaign continues with two dedicated agents and weekly outcome reports.
Only if agreed, with the information legally required given to the person called.
Yes, French and English campaigns are possible.
